Deepsona Shrestha

Daraaz Kaymu Pvt Ltd. (Alibaba Group) – Kathmandu

• Resolved customer issues fairly while maintaining a positive company image and adhering to corporate terms and conditions, consistently meeting key customer satisfaction targets.
• Led and mentored a customer service team, ensuring high-quality service delivery and effective problem-solving.
• Collaborated with internal departments on routine and high-impact cases, achieving timely resolutions and contributing to overall company performance.
• Developed and updated templates to streamline processes, improving efficiency and supporting operational goals.
• Managed data tasks, including entry, validation, and analysis, to support decision-making and monitor performance.
• Produced actionable reports, leveraging data insights to enhance customer satisfaction and track progress.

Daraaz Kaymu Pvt Ltd. (Alibaba Group) – Kathmandu

• Provided product and service information to customers, ensuring clear communication and high satisfaction levels.
• Resolved issues efficiently by identifying root causes, implementing solutions, and ensuring first-call resolution.
• Followed up on customer concerns to confirm successful resolution and maintained a positive company image.
• Recommended improvements by collecting and analyzing customer feedback and needs.
• Managed customer interactions through calls and digital channels, focusing on prompt and accurate information delivery.
• Contributed to team success by meeting KPIs, supporting problem-solving efforts, and enhancing overall customer experience.

GoldenGate International College – Kathmandu

• Assisted in planning and coordinating academic programs, ensuring alignment with college standards and objectives.
• Supported faculty with course schedules and resource allocation for optimal student engagement.
• Managed examination processes, including scheduling, invigilation, and distribution of materials, adhering to academic policies.
• Provided student counseling, addressing academic and personal concerns effectively.
• Assisted with student admissions and processed fee payments, handling reconciliations at the fee counter.
• Managed payroll for part-time staff and processed overtime compensation for extra classes, ensuring accurate payments.

The Himalayan Times – Kathmandu

• Assisted in Modern Trade and Field Marketing activities, supporting promotional efforts and product placements.
• Maintained strong customer relationships, ensuring satisfaction and engagement.
• Contributed to business development by identifying opportunities and supporting sales generation.
• Coordinated with teams to help execute marketing campaigns and events.
• Monitored market trends and provided feedback to improve strategies.
• Drove business growth by securing new clients and generating opportunities from the ground level.
• Managed government bidding processes for advertising requirements, ensuring compliance and successful submissions.
• Cultivated and maintained strong client relationships, ensuring satisfaction and repeat business.
• Coordinated with radio stations and newspapers for ad placements, ensuring accurate and timely execution.
• Assisted in the production of voice-overs, videography, jingles, radio advertisements, and other media content.

Eros Events Pvt. Ltd. – Kathmandu

• Greeted and assisted guests visiting the office, ensuring a professional and welcoming experience.
• Managed phone inquiries and provided information about the events and services.
• Handled petty cash transactions and reconciled daily balances to maintain accurate financial records.
• Supported event management by coordinating registrations and providing volunteer support during events.
• Balanced front desk duties with event assistance, ensuring smooth operations and efficient handling of guest requests.